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Communication Skills Questionnaire3

Communication Skills Questionnaire Test

A five-minute self-reflection tool, the Communication Skills Questionnaire Test presents 27 questions about everyday interpersonal situations. Your result highlights tendencies toward aggressive, passive, or appropriate responses, helping you consider how you express needs, handle conflict, respond to others, and build more effective relationships.

Questions: 275 minutes

Communication Skills Questionnaire Test: situation and reply bubbles

October 2, 2025October 2, 2025Material has been updatedOctober 2, 2025Material has been published

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Scale Explorer

How the Scales are Structured

AggressiveA

Measures the tendency to respond in communication with hostility, confrontational behavior, or overly forceful assertiveness.

example score78/100

78/100Highexample score

0 – 33Low

34 – 66Moderate

67 – 100High

A score of 78 falls in the High range, suggesting a stronger-than-average likelihood of confrontational or hostile reactions in communication, which can increase the chance of conflicts.

PassiveP

This scale measures the tendency to withdraw, avoid initiative, or stay inactive in communication situations.

example score26/100

26/100Low passive reactionsexample score

0 – 33Low passive reactions

34 – 66Moderate passive reactions

67 – 100High passive reactions

A score of 26 falls in the Low passive reactions range, suggesting the respondent is generally more inclined to engage rather than avoid participation in communication.

Appropriate ResponsesAR

Measures how often a person chooses socially appropriate, relationship-supporting responses in communication situations.

example score68/100

68/100Adequateexample score

0 – 49Needs development

50 – 74Adequate

75 – 100Well-developed

A score of 68 falls in the Adequate range, suggesting generally appropriate communicative reactions with some room to strengthen consistency in more challenging interactions.

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DATA-BASED USER COHORTS

Who Usually Takes This Test?

Teens building confidence

41%OF USERS

High school students take it to see how confidently they speak up, handle disagreements, and make friends.

School psychologists and counselors

34%OF USERS

Specialists use it for quick screening and to plan targeted exercises for communication and social behavior.

Parents of shy teens

25%OF USERS

Parents use it to better understand a teen’s social difficulties and choose supportive ways to develop communication skills.

BASED ON AGGREGATED, ANONYMIZED DATA FROM TENS OF THOUSANDS OF FREUDLY USERS.

Benchmarking

See How You Compare

Once you complete the test, your results are compared with real-world data from people in your country.
Below is a preview of how scores are typically distributed across each scale.

Shaded area — where most people score

Dot — the average

You — your score lands on each curve after the test— your score, after the test

AggressiveA

You?

Average70.8

Typical rangeTypical52.6 – 88.9

Possible0 – 100

PassiveP

You?

Average62.1

Typical rangeTypical49.4 – 74.8

Possible0 – 100

Correct responsesCr

You?

Average59.3

Typical rangeTypical41 – 77.6

Possible0 – 100

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SAMPLE QUESTIONS

Example Questions From the Test

You will be asked to answer several questions about how you act in various situations when interacting with other people. There are no “right” or “wrong” answers. Indicate how you actually behave in each situation by selecting the response that best reflects how you typically act in situations of this kind. For each item, choose one of five responses—the one that is most similar to how you would react in that situation when the “other person” is a peer or an adult (depending on the additional instructions provided). There is no time limit; however, please respond as quickly as possible.

- Say, "No, not at all! I'm not like that."
- Say, "Thank you, I really am an outstanding person."
- Say, "Thank you."
- Say nothing and blush.
- Say, "Yes, I think I'm better than others."
- Act as if it was not that outstanding and say, “Fine.”
- Say, “That was great, but I have seen better results.”
- Say nothing.
- Say, “I can do much better.”
- Say, “That really is outstanding!”
- Say, "I'm upset that you kept me waiting so long."
- Say, "I was wondering when you were going to arrive."
- Say, "That was the last time I made myself wait for you."
- Say nothing to the person.
- Say, "You're worthless! How dare you be so late!"

These are 3 of the 27 real questions — the rest appear in the test. No sign-up needed to start.

WHAT THE TEST MEASURES

Communication Skills Questionnaire Test - Description and methodology of the test

assertiveness

social competence

People who want to understand ordinary interpersonal responses can use the Communication Skills Questionnaire Test as structured self-reflection. It presents self-reported preferences in hypothetical situations, not observed behavior or abstract personality labels. The profile covers aggressive hostility, passive avoidance with difficulty expressing needs, and appropriate relationship-building that supports harmonious, effective interaction. It can support reflection on assertive communication skills, including directness, boundaries, cooperation, and conflict response.

What This Assessment Explores

Items address praise, criticism, mistakes, requests, boundaries, conflict, conversation, and concern for others. These situations reveal how emotion or uncertainty shapes interactions. The communication skills assessment describes tendencies rather than fixed character.

The result has three dimensions:

Aggressive (0-100) reflects hostility, conflict proneness, or excessive assertiveness; its bands are Low (0-33), Moderate (34-66), and High (67-100).
Passive (0-100) measures inaction, indifference, or avoidance, including low initiative and difficulty expressing needs; its bands are Low passive reactions (0-33), Moderate passive reactions (34-66), and High passive reactions (67-100).
Appropriate Responses (0-100) measures relationship-building and socially approved behavior; higher scores indicate communication skills that support effective interaction. Its bands are Needs development (0-49), Adequate (50-74), and Well-developed (75-100).

The profile groups these bands to highlight response tendencies.

Methodology and Scientific Basis

Each item presents a brief social situation with five possible responses. The choices differ in directness, withdrawal, hostility, responsibility, empathy, and willingness to state a need. The selected pattern is converted into three displayed scores from 0 to 100, but the point contribution of each answer is not stated; interpretation therefore rests on the profile rather than a reconstructed formula.

The approach is conceptually consistent with the Children's Assertive Behavior Scale (CABS; Michelson & Wood, 1982), a situation-based measure of assertive behavior, and with the social-skills assessment framework described by Michelson, Sugai, Wood, and Kazdin (1983). The situations closely follow CABS, so this online questionnaire is best described as an adaptation of that measure; CABS evidence does not automatically establish validity or norms for this version.

Five-option situations make this social skills questionnaire useful for comparing response tendencies and identifying situations for practice. Its displayed bands are descriptive guideposts, not established clinical cutoffs or population norms. Self-report results can shift with current mood, memory, self-awareness, and the wish to appear favorable, so broader context matters when reflecting on the outcome.

Author: Brian H. Spitzberg, William R. Cupach

Literature:

Michelson, L., & Wood, R. (1982). Development and psychometric properties of the Children's Assertive Behavior Scale. Journal of Behavioral Assessment, 4(1), 3-13. 10.1007/BF01321378
Michelson, L., Sugai, D. P., Wood, R. P., & Kazdin, A. E. (1983). Social Skills Assessment and Training with Children: An Empirically Based Handbook. New York, NY: Plenum Press. 10.1007/978-1-4899-0348-8

Updated: 2025-10-02