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Business Communication Satisfaction Assessment Test

Understand how satisfied you are with workplace communication in just 4 minutes. Pinpoint strengths and friction around recognition, support, and approval to improve teamwork and prevent conflict.

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Questions: 204 minutes

08:30

October 2, 2025

October 2, 2025
Material has been updated

October 2, 2025
Material has been published

26,473 views

3,173 completions

2,725 likes

Verified by Daniel Hall

Psychologist with 25 years of experience

Scale Explorer

How the Scales are Structured

example score

68/100

Satisfaction With Communication With a Business Partner (SWCWaBP)

Measures how satisfied a person feels with their business communication with a specific partner.

Low satisfaction

Moderate satisfaction

High satisfaction

20 – 46: Low satisfaction | 47 – 73: Moderate satisfaction | 74 – 100: High satisfaction

A score of 68 indicates moderate satisfaction, suggesting the interaction is generally positive but may include some unmet needs for recognition, support, or approval.

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DATA-BASED USER COHORTS

Who Usually Takes This Test?

Team leads and managers

41%OF USERS

They want to see whether colleagues feel recognized, supported, and aligned so they can prevent conflicts and improve collaboration.

HR and people partners

34%OF USERS

They use it to spot communication friction points in teams and plan targeted interventions like coaching, feedback training, or mediation.

Specialists in key partnerships

25%OF USERS

They take it to understand why work with partners or cross-functional stakeholders feels tense and what needs are not being met.

BASED ON AGGREGATED, ANONYMIZED DATA FROM TENS OF THOUSANDS OF FREUDLY USERS.

Benchmarking

See How You Compare

Once you complete the test, your results are compared with real-world data from people in your country.
Below is a preview of how scores are typically distributed across each scale.

Degree of satisfaction with communication with a business partner (Doswcwabp)

Average

70.7

Normal range

58.9 — 82.5

min.

max.

100

This curve shows how scores are typically distributed.
Once you complete the test, your result will appear on the scale so you can see how you compare.

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SAMPLE QUESTIONS

Example Questions From the Test

You are presented with a questionnaire consisting of 20 statements. Please read each statement carefully and rate the extent to which you are satisfied with specific actions directed toward you and toward your business communication partners.

- Very satisfied
- Satisfied
- Moderately satisfied
- Dissatisfied
- Very dissatisfied
- Very satisfied
- Satisfied
- Moderately satisfied
- Dissatisfied
- Very dissatisfied
- Very satisfied
- Satisfied
- Moderately satisfied
- Not satisfied
- Very dissatisfied

These are 3 of the 20 real questions — the rest appear in the test. No sign-up needed to start.

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WHAT THE TEST MEASURES

About This Assessment

Business Communication Satisfaction Assessment Test - Symptoms and Signs

business communication

This brief self-report measure evaluates perceived satisfaction with interpersonal communication in workplace and business contexts. The Business Communication Satisfaction Assessment is designed to help identify areas of comfort and strain in interactions with colleagues and business partners.

The instrument includes 20 items and typically takes about 4 minutes to complete. Items reflect common relational needs relevant to communication satisfaction (e.g., feeling recognized, supported, and affirmed), and responses can be summarized to inform discussion, coaching goals, or organizational consultation. The Business Communication Satisfaction Assessment was developed by J. D. Hunsaker.

Author: J. D. Hunsaker

Literature: Fisher, R., Ury, W., & Patton, B. Getting to yes: Negotiating agreement without giving in. Penguin Books. 2011.