Job Satisfaction Survey (JSS) Test

Understand job satisfaction and what drives it in about 7 minutes. With 36 items across nine areas, it pinpoints strengths and gaps to guide coaching, engagement, and workplace improvements.

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Questions: 367 minutes

08:30

September 1, 2026

September 1, 2026
Material has been updated

October 2, 2025
Material has been published

25,287 views

2,564 completions

2,194 likes

Verified by Daniel Hall

Psychologist with 25 years of experience

Scale Explorer

How the Scales are Structured

example score

10/24

Communication (C)

Measures satisfaction with the availability, clarity, and effectiveness of work-related and general communication in the organization.

Low satisfaction

Moderate satisfaction

High satisfaction

4 – 11: Low satisfaction | 12 – 16: Moderate satisfaction | 17 – 24: High satisfaction

A score of 10 falls in the Low satisfaction range, suggesting communication and information flow may feel insufficient or unclear.

example score

15/24

Nature of Work (NoW)

Assesses satisfaction with the content and nature of the tasks a person performs at work.

Low satisfaction

Moderate satisfaction

High satisfaction

4 – 11: Low satisfaction | 12 – 16: Moderate satisfaction | 17 – 24: High satisfaction

A score of 15 falls in the Moderate satisfaction range, suggesting the work tasks are generally acceptable but not consistently engaging or fulfilling.

example score

12/24

Coworkers (C)

Measures satisfaction with coworker relationships and the overall team atmosphere.

Low

Moderate

High

4 – 11: Low | 12 – 16: Moderate | 17 – 24: High

A score of 12 falls in the Moderate range, suggesting generally acceptable coworker relations with some noticeable room for improvement.

example score

14/24

Operating Conditions (OC)

Assesses how positively a person perceives working conditions, including rules, routines, and bureaucratic barriers.

Dissatisfied

Mixed

Satisfied

4 – 11: Dissatisfied | 12 – 16: Mixed | 17 – 24: Satisfied

A score of 14 falls in the Mixed range, suggesting an overall neutral-to-somewhat dissatisfied view of work terms, with some conditions feeling acceptable and others feeling restrictive or overly procedural.

example score

14/24

Rewards (R)

Measures satisfaction with how work achievements are rewarded, including financial bonuses and non-monetary recognition.

Low satisfaction

Moderate satisfaction

High satisfaction

4 – 11: Low satisfaction | 12 – 16: Moderate satisfaction | 17 – 24: High satisfaction

A score of 14 indicates moderate satisfaction with the bonuses and recognition system, suggesting some aspects feel adequate while others may not fully meet expectations.

example score

11/24

Benefits and Bonuses (BaB)

Measures satisfaction with additional job benefits such as insurance coverage, reimbursements, and bonus programs.

Low

Moderate

High

4 – 11: Low | 12 – 16: Moderate | 17 – 24: High

A score of 11 falls in the Low range, suggesting dissatisfaction with the current benefits and bonuses provided.

example score

18/24

Promotion (P)

Measures satisfaction with opportunities for career growth and promotion within the job.

Low

Moderate

High

4 – 11: Low | 12 – 16: Moderate | 17 – 24: High

A score of 18 falls in the High range, suggesting generally strong satisfaction with advancement prospects and career development opportunities.

example score

16/24

Pay (P)

Measures satisfaction with one’s fixed salary and perceived fairness of pay level.

Low satisfaction

Moderate satisfaction

High satisfaction

4 – 11: Low satisfaction | 12 – 16: Moderate satisfaction | 17 – 24: High satisfaction

A score of 16 indicates moderate satisfaction with salary, suggesting pay is generally acceptable but may still feel improvable.

example score

159/216

Overall Job Satisfaction (OJS)

This scale measures an employee’s overall, global satisfaction with their job across key work-life factors.

Low satisfaction

Moderate satisfaction

High satisfaction

36 – 107: Low satisfaction | 108 – 144: Moderate satisfaction | 145 – 216: High satisfaction

A score of 159 falls in the High satisfaction range, suggesting a generally positive overall evaluation of the job.

example score

17/24

Supervision (S)

Measures satisfaction with the immediate supervisor, including perceived leadership style and support.

Low

Moderate

High

4 – 11: Low | 12 – 16: Moderate | 17 – 24: High

A score of 17 falls in the High range, indicating a generally positive view of the supervisor’s leadership and support.

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DATA-BASED USER COHORTS

Who Usually Takes This Test?

HR and People Ops

41%OF USERS

They use it to gauge team morale, spot patterns across departments, and decide what to improve first.

Team Managers and Leads

34%OF USERS

They take it to understand what’s driving or hurting satisfaction on their team and address issues early.

Employees Checking Fit

25%OF USERS

They use it to reflect on their own job experience and pinpoint what changes would make work feel better.

BASED ON AGGREGATED, ANONYMIZED DATA FROM TENS OF THOUSANDS OF FREUDLY USERS.

Benchmarking

See How You Compare

Once you complete the test, your results are compared with real-world data from people in your country.
Below is a preview of how scores are typically distributed across each scale.

Communication (C)

Average

14.3

Normal range

11.3 — 17.4

min.

max.

This curve shows how scores are typically distributed.
Once you complete the test, your result will appear on the scale so you can see how you compare.

The Essence of the Work (TEotW)

Average

14.4

Normal range

11.5 — 17.4

min.

max.

This curve shows how scores are typically distributed.
Once you complete the test, your result will appear on the scale so you can see how you compare.

Colleagues (C)

Average

12.7

Normal range

9.9 — 15.5

min.

max.

This curve shows how scores are typically distributed.
Once you complete the test, your result will appear on the scale so you can see how you compare.

Terms of Work (ToW)

Average

14.7

Normal range

11.1 — 18.2

min.

max.

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Once you complete the test, your result will appear on the scale so you can see how you compare.

Bonuses (B)

Average

16.9

Normal range

13.9 — 19.9

min.

max.

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Once you complete the test, your result will appear on the scale so you can see how you compare.

Benefits/Bonuses (B)

Average

18.6

Normal range

15.4 — 21.8

min.

max.

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Once you complete the test, your result will appear on the scale so you can see how you compare.

Promotion (P)

Average

16.2

Normal range

13.5 — 19

min.

max.

This curve shows how scores are typically distributed.
Once you complete the test, your result will appear on the scale so you can see how you compare.

Salary (S)

Average

16.8

Normal range

13.8 — 19.9

min.

max.

This curve shows how scores are typically distributed.
Once you complete the test, your result will appear on the scale so you can see how you compare.

Overall Job Satisfaction (OJS)

Average

141.7

Normal range

111.4 — 172.1

min.

max.

216

This curve shows how scores are typically distributed.
Once you complete the test, your result will appear on the scale so you can see how you compare.

Guide (G)

Average

14.1

Normal range

11.7 — 16.6

min.

max.

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Once you complete the test, your result will appear on the scale so you can see how you compare.

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SAMPLE QUESTIONS

Example Questions From the Test

Below are statements describing how individuals perceive different aspects of their work. Please consider each statement in relation to your current job and indicate the extent to which you agree or disagree using the response scale provided.

- Strongly disagree
- Disagree
- Somewhat disagree
- Somewhat agree
- Agree
- Strongly agree
- Strongly disagree
- Disagree
- Somewhat disagree
- Somewhat agree
- Agree
- Strongly agree
- Strongly disagree
- Disagree
- Somewhat disagree
- Somewhat agree
- Agree
- Strongly agree

These are 3 of the 36 real questions — the rest appear in the test. No sign-up needed to start.

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WHAT THE TEST MEASURES

About This Assessment

Job Satisfaction Survey (JSS) Test - Symptoms and Signs

arrange

job satisfaction

This measure is used to assess an individual’s perceived satisfaction with their job and the factors that may shape workplace attitudes. The Job Satisfaction Survey (JSS) provides a structured, self-report snapshot across multiple domains of work experience.

The instrument contains 36 items and typically requires about 7 minutes to complete. It is intended to support interpretation of overall job satisfaction as well as patterns across specific areas (e.g., compensation, recognition, coworker relations, and working conditions) that may inform organizational or clinical consultation.

Literature: Spector, P. E. Measurement of human service staff satisfaction: Development of the Job Satisfaction Survey. American Journal of Community Psychology. 1985.