General Management Quiz

Example Questions From the Test

• 1A team resists a new workflow that will change several established routines. What should the manager do first?
  • Introduce incentives for immediate adoption before discussing possible concerns.
  • Explain why the change is needed, invite questions, and identify practical effects with the team.
  • Enforce the workflow consistently so employees adjust through experience.
  • Allow each employee to decide whether the existing or new workflow suits them.
• 2A new employee is motivated but has no experience with a safety-critical procedure. Which management approach is most appropriate initially?
  • Provide clear instructions, demonstrate the procedure, and use frequent check-ins.
  • Let the employee choose an approach so confidence and ownership develop quickly.
  • Focus mainly on encouragement and offer technical guidance only if requested.
  • Assign the procedure to an expert until the employee learns through observation.
• 3In organizational design, what does a manager's span of control describe?
  • The number of business functions the manager understands well
  • The number of employees who report directly to the manager
  • The geographic area covered by the manager's department
  • The range of decisions the manager can make without approval