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Business Communication Satisfaction Assessment

Business Communication Satisfaction Assessment Test

Understand how satisfied you are with workplace communication in just 4 minutes. Pinpoint strengths and friction around recognition, support, and approval to improve teamwork and prevent conflict.

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Questions: 204 minutes

Hi! My name is Freudly, i am an AI therapist, I will give you an interpretation of the test after you complete it.

08:30

October 2, 2025

October 2, 2025
Material has been updated

October 2, 2025
Material has been published

23408 views

2909 completions

2510 likes

Scale Explorer

How the Scales are Structured

example score

68/100

Satisfaction With Communication With a Business Partner (SWCWaBP)

Measures how satisfied a person feels with their business communication with a specific partner.

Low satisfaction

Moderate satisfaction

High satisfaction

20 – 46: Low satisfaction | 47 – 73: Moderate satisfaction | 74 – 100: High satisfaction

A score of 68 indicates moderate satisfaction, suggesting the interaction is generally positive but may include some unmet needs for recognition, support, or approval.

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DATA-BASED USER COHORTS

Who Usually Takes This Test?

Team leads and managers

41%OF USERS

They want to see whether colleagues feel recognized, supported, and aligned so they can prevent conflicts and improve collaboration.

HR and people partners

34%OF USERS

They use it to spot communication friction points in teams and plan targeted interventions like coaching, feedback training, or mediation.

Specialists in key partnerships

25%OF USERS

They take it to understand why work with partners or cross-functional stakeholders feels tense and what needs are not being met.

BASED ON AGGREGATED, ANONYMIZED DATA FROM TENS OF THOUSANDS OF FREUDLY USERS.

RESULTS YOU CAN ACTUALLY USE

What You’ll See After You Finish the Test

Scale Results
— Explained Clearly

Your scores across each test scale, translated into plain, usable insights. Not just numbers, but what they actually mean for your daily life, emotional state, and overall well-being.

AI-Powered
Interpretation

A structured, clinically grounded explanation. Our AI analyzes patterns and relationships between scales to provide a coherent interpretation — without alarmist language.

Statistical
Comparison

See how you compare to others. Your scores are placed in a statistical context, showing percentiles and trends based on anonymized platform data to help you understand what`s typical.

Practical
Recommendations

Actionable guidance tailored to your profile. Receive clear, realistic suggestions you can apply immediately — focused on coping, self-regulation, and realistic next steps.

AI-Detected
Insights

Key patterns you might not notice on your own. Surfacing subtle connections in your responses that help you better understand what may be driving your current results.

Discuss with
an AI Psychologist

Clarify, reflect, and explore right away. Talk through your outcomes, ask questions, and explore meanings in a calm, non-diagnostic dialogue environment.

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Used in 52+ countries

Benchmarking

See How You Compare

Once you finish the test, your results will be compared with real-world data from people in your country.
Below is a preview of the benchmarks we use to place your score in context.

Degree of satisfaction with communication with a business partner (Doswcwabp)

Average

70.7

Normal range

58.9 — 82.5

min.

max.

100

majority

This curve shows how scores are typically distributed.
Once you complete the test, your result will appear here so you can see where you land.

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CLEAR ANSWERS TO COMMON QUESTIONS

Frequently Asked Questions

Any questions left?

What does this assessment measure?

It measures satisfaction with business communication by rating perceived recognition, help and support, and approval in work-related interactions.

Who is the assessment intended for?

It is intended for adults involved in workplace communication, including team members, managers, and external partners.

How long does it take and how many items are included?

Completion typically takes about 4 minutes. The questionnaire includes 20 items.

How should items be answered?

Each item should be rated based on typical communication experiences rather than a single event. Responses should reflect current conditions.

How are results used?

Results identify areas of strength and areas linked to discomfort or friction in communication. They can guide targeted steps to improve coordination, support, and decision acceptance.

WHAT THE TEST MEASURES

About This Assessment

Business Communication Satisfaction Assessment Test

business communication

This brief self-report measure evaluates perceived satisfaction with interpersonal communication in workplace and business contexts. The Business Communication Satisfaction Assessment is designed to help identify areas of comfort and strain in interactions with colleagues and business partners.

The instrument includes 20 items and typically takes about 4 minutes to complete. Items reflect common relational needs relevant to communication satisfaction (e.g., feeling recognized, supported, and affirmed), and responses can be summarized to inform discussion, coaching goals, or organizational consultation. The Business Communication Satisfaction Assessment was developed by J. D. Hunsaker.

Author: J. D. Hunsaker

Literature: Fisher, R., Ury, W., & Patton, B. Getting to yes: Negotiating agreement without giving in. Penguin Books. 2011.

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