Test for occupational blindness - the question form
Questions: 10 · 2 minutes
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1. There was renovation work at your workplace.
I know when it was: less than two years ago.
I do not know when it was, but it was definitely a long time ago.
I do not have time to think about things that are not related to my work.
2. Attending to personal matters in the presence of clients or customers...
I never allow myself to do this on principle.
We are all human; I will quickly take care of my own matters and then get back to work.
I have not thought about it, but for the money I am paid, I am not going to overexert myself at work either.
3. While you are speaking with a client, your spouse calls you on the phone.
That would be completely inappropriate; if I am busy with work, I would not switch to personal calls.
I would apologize to the client and briefly find out what the call is about.
The client can wait while I find out what the call is about.
4. A visitor comes into your office (workshop, consulting room). Dirty dishes (for example, coffee cups)...
He might notice them.
He would never notice them: the dishes are washed and put away immediately.
A decent person does not look around in public places.
5. The room where you receive visitors
Always clean.
Somewhat untidy due to normal work-related clutter.
What can you do if the cleaner does not care about anything? You have your own work, and supervising cleaners is not part of your job duties.
6. Customer (client) restrooms at your workplace are…
I do not know what they look like—I do not use them.
Not available, or in such poor condition that you think, "How embarrassing"—however, it is not your responsibility.
In perfect order, because they are the company’s calling card.
7. When you go to work, you are dressed...
Fine; it is not particularly important.
Very neatly.
You do not care what you wear or how you look.
8. The "tea room" at your workplace is...
In a separate room; it is completely separated from areas where visitors are present.
A small nook in the corridor, in full view of everyone.
You have nothing like that; you make coffee or heat up food right in the work area on a hot plate. After all, clients should understand that over eight and a half hours you need something to eat and drink.
9. Think about the condition of the cigarette-butt receptacles at your workplace.
I cannot say.
There is a designated area for smokers in the basement; everything is in order there.
The receptacles are located at the entrance; for the most part, the area around them has been swept.
10. When meeting with a visitor (client, customer)...
You sit at your desk, and the person who came in remains standing.
There is a chair by your desk, and the first thing you do after greeting the person is invite them to sit down.
There is a seating area in your workspace for this purpose, with armchairs and a coffee table.
1. There was some renovation work done at your workplace.
I know when it happened—it was less than two years ago.
I do not know when it happened, but I am sure it was a long time ago.
I do not have time to think about things that are not related to my work.
2. Attending to personal matters in the presence of clients or customers...
I would never allow myself to do this, as a matter of principle.
We are all human; I will quickly take care of my personal matters and then get back to work.
I have not thought about it, but for the pay I receive, I am not going to overexert myself at work either.
3. While you are talking with a client, your spouse calls you on the phone...
This is completely inappropriate; if I am busy at work, I will not switch to personal calls.
I would apologize to the client and briefly find out what it is about.
The client can wait while I find out what it is about.
4. A visitor comes to your office (workshop, practice). The unwashed dishes (for example, coffee cups)...
They might notice them.
They will never see them: the dishes are washed and put away immediately.
A decent person does not look around in public places.
5. The room where you receive visitors...
Always tidy.
Somewhat messy in a work-related way.
What can you do if the cleaner does not care about anything? You have your own work to do, and supervising cleaners is not part of your job duties.
6. Customer (client) restrooms at your workplace are...
I do not know what they look like—I do not use them.
Absent, or in such poor condition that you think, “What a shame”—but it is not your responsibility.
In perfect order, because they are the company’s calling card.
7. When you go to work, you are dressed...
Normally; it is not particularly important.
Very neatly.
You do not care what you wear or how you look.
8. The tea/coffee area at your workplace is...
In a separate room; it is completely separate from areas where visitors are present.
A small nook in the hallway, in full view of everyone.
You do not have anything like that; you make coffee or heat food right in the work area on a hot plate. After all, the client should understand that over an eight-and-a-half-hour workday you need something to eat and drink.
9. Recall the condition of the cigarette-butt receptacles at your workplace.
I cannot say.
There is a designated smoking area in the basement; everything is in order there.
The receptacles are placed at the entrance; for the most part, the area around them has been swept.
10. When receiving a visitor (client, customer)...
You sit at your desk while the visitor remains standing.
There is a chair by your desk, and the first thing you do after greeting the visitor is offer them a seat.
Your office has a seating area with armchairs and a coffee table for this purpose.