Role Conflict Scale in Managerial Activity Test - the question form

1. I sometimes have to act in situations where people whose opinions I must take into account (and whose opinions matter to me) have opposing views about how I should act.

2. Senior management expects me to meet targets at any cost, while my direct reports expect me to be considerate and attentive toward them.

3. I have to resolve work-related issues when frontline staff and shop management have different understandings of specific situations, goals, tasks, and deadlines.

4. Senior management and frontline staff sometimes have opposing views about which managerial actions I should apply to the team.

5. Senior management expects me to be assertive and demanding, while my staff expect me to be primarily sensitive and understanding of their situation.

6. Different expectations about my duties from senior management and staff cause me a lot of trouble and difficulties.

7. I sometimes receive two or more urgent tasks at the same time from managers at different levels (e.g., my direct supervisor and a higher-level supervisor, or a manager and their deputies). Each considers their task the top priority.

8. When I use "soft" measures, senior management is dissatisfied with me, and when I use "tough" measures, the staff are dissatisfied.

9. I have to work in situations where my direct reports expect one decision from me, but senior management expects a different one.

10. When resolving work-related issues, I have to take actions that some people approve of and others oppose, and I must give equal consideration to both views.

11. I sometimes have to meet the demands (expectations) of both senior management and employees at the same time, and they do not always align.

12. Sometimes you know you should not act that way, but in the interest of getting the work done you have to do it.

13. My salary sometimes does not compensate for the effort I put into fulfilling my work duties.

14. I feel that I have too many responsibilities and too little authority.

15. There are times when I am expected and authorized to impose a strict sanction for a violation, but the circumstances require me to limit my response to a conversation or another mild sanction.

16. I have to enforce work discipline under conditions of irregular operations and production downtime.

17. I sometimes receive assignments without the necessary staff and materials to carry them out.

18. You are required to complete a task immediately while you are already working on another task that is equally urgent.

19. I sometimes have to sacrifice quality in order to produce a higher quantity, and I feel responsible for this.

20. I am constantly working at the limit of my capacity.

21. Having to deviate from some established rules (instructions) in order to complete a task.

22. In one shift, it is sometimes impossible to complete everything that needs to be done—the entire planned workload.

23. I have to do work that does not match my wishes or aspirations.

24. I find it difficult to work in situations where I approach employees with requests or advice (persuasion), while senior management approaches me with orders and pressure.

25. I have to resolve disputes or conflicts among employees, but I feel that the role of a judge is not for me.

26. I have to do a large amount of useless, unnecessary work each day that is not part of my role, and it makes me feel very irritated.

27. Having to constantly monitor other people’s behavior and work is burdensome to me.

28. I have to work in conditions where I do not see any prospects for career advancement.

29. I have to work in conditions where my immediate supervisor’s prestige at our organization is not as high as I would like.

30. I often have to do my work in a way that is not how I would like it to be done.

31. I have to work in situations where my views on how the work should be done differ from management’s, which makes the work more difficult.

32. I feel distressed by having a great deal of responsibility.

33. I have to carry out tasks (act) on the instructions of a higher-level manager, even though I personally hold a completely different view.

34. I feel uneasy when I act against the expectations or demands of my team members who report to me.

35. The number of duties I am required to carry out sometimes prevents me from performing them well.

36. My work sometimes interferes with my family (personal) life because I am very busy and often have to stay late at work.

37. I have so many duties and tasks at work that I cannot take a break.

38. I have to carry out conflicting duties, and this always creates inner tension.

39. It is sometimes difficult to take different people’s or groups’ interests into account because they are often too conflicting.