Role Conflict Scale in Managerial Activity Test - the question form
Questions: 39 · 8 minutes
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1. I sometimes have to act in situations where people whose opinions I must take into account (whose opinions matter to me) have opposing views about how I should act.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
2. At times, senior management expects me to meet targets at any cost, while staff expect me to be considerate and attentive to them.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
3. I have to resolve work-related issues when staff and shop-floor management have different understandings of specific situations, goals, tasks, and deadlines.
To a very high degree
To a high degree
To a moderate degree
To a low degree
To a very low degree
4. Sometimes senior management and front-line staff have opposing views about what influence or direction I should apply to the team.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
5. Senior management expects me to be assertive and demanding, while subordinates expect me to be understanding, attentive, and to take their situation into account.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
6. Different expectations about my responsibilities from senior management and subordinates cause me a lot of trouble and difficulties.
To a very high degree
To a high degree
To a moderate degree
To a low degree
To a very low degree
7. I sometimes receive two or more urgent tasks at the same time from supervisors at different management levels. Each considers their task the top priority.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
8. It happens that when I use “soft” measures, management is dissatisfied with me, and when I use “tough” measures, the staff are dissatisfied.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
9. I have to work in situations where my staff expect one decision from me, but senior management expects another.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
10. When dealing with work-related issues, I have to take actions that are approved by some people and rejected by others, and I must take both views into account equally.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
11. I sometimes have to meet the demands (expectations) of both management and subordinates at the same time, and they do not always align.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
12. Sometimes you know you should not act this way, but in the interest of the work or production you have to do so.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
13. My pay does not compensate for the effort I put into fulfilling my job responsibilities.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
14. I feel that I have too many responsibilities and too little authority.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
15. There are times when I am expected and authorized to impose the full disciplinary sanction for a violation, but circumstances require me to limit it to a conversation or another mild penalty.
To a very high degree
To a high degree
To a moderate degree
To a low degree
To a very low degree
16. I have to enforce work discipline under conditions of irregular workflow and production downtime.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
17. I sometimes receive assignments without the staff and materials needed to carry them out.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
18. I am sometimes required to complete a task immediately while I am already working on another task that is just as urgent.
To a very high degree
To a high degree
To a moderate degree
To a low degree
To a very low degree
19. I sometimes have to sacrifice quality in order to produce a greater quantity, and I feel responsible for it.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
20. I am constantly working at the limit of my abilities.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
21. To complete a task, I sometimes have to violate some established rules (instructions).
To a very high degree
To a high degree
To a moderate degree
To a low degree
To a very low degree
22. In a single shift, it can be impossible to complete everything that needs to be done—the entire planned workload.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
23. I have to do work that does not match my wishes or aspirations.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
24. I find it difficult to work in situations where I approach employees with requests or advice (persuasion), while senior management approaches me with orders and pressure.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
25. I have to resolve disputes or conflicts among subordinates, but I feel that acting as a judge is not for me.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
26. I have to do a large amount of pointless, unnecessary work that is not part of my role every day, and it makes me feel upset.
To a very high degree
To a high degree
To a moderate degree
To a low degree
To a very low degree
27. Being in constant control of other people’s behavior and work feels burdensome to me.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
28. I have to work in conditions where I do not see prospects for my career advancement.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
29. I have to work in conditions where the prestige of my direct supervisor in our organization is not as high as I would like.
To a very high degree
To a high degree
To a moderate degree
To a low degree
To a very low degree
30. I often have to do my work in a way I would not prefer.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
31. I have to work in situations where my views on how the work should be carried out differ from management’s views, and this makes the work more difficult.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
32. It bothers me (weighs on me) that I carry a great deal of responsibility.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
33. I have to carry out tasks (act) at the direction of a higher-level manager, even though I personally have a completely different opinion about it.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
34. When I act contrary to the expectations or demands of my team or direct reports, I feel uncomfortable.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
35. At times, the number of responsibilities I am expected to carry out interferes with doing them well.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
36. My work sometimes interferes with my family (personal) life because of a heavy workload and frequently staying late at work.
To a very high degree
To a high degree
To a moderate degree
To a low degree
To a very low degree
37. I have so many duties and tasks at work that I cannot take a break.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
38. I have to carry out conflicting duties, and this always causes inner tension.
To a very high degree
To a high degree
To a moderate degree
To a low degree
To a very low degree
39. It can be difficult to take into account the interests of different people or groups because they are often too contradictory.
To a very high degree
To a high degree
To a moderate degree
To a low degree
To a very low degree
1. I sometimes have to act in situations where people whose opinions I must take into account (and whose opinions matter to me) have opposing views about how I should act.
To a very high degree
To a high degree
To a moderate degree
To a low degree
To a very low degree
2. Senior management expects me to meet targets at any cost, while my direct reports expect me to be considerate and attentive toward them.
To a very high degree
To a high degree
To a moderate degree
To a low degree
To a very low degree
3. I have to resolve work-related issues when frontline staff and shop management have different understandings of specific situations, goals, tasks, and deadlines.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
4. Senior management and frontline staff sometimes have opposing views about which managerial actions I should apply to the team.
To a very high degree
To a high degree
To a moderate degree
To a low degree
To a very low degree
5. Senior management expects me to be assertive and demanding, while my staff expect me to be primarily sensitive and understanding of their situation.
To a very high degree
To a high degree
To a moderate degree
To a low degree
To a very low degree
6. Different expectations about my duties from senior management and staff cause me a lot of trouble and difficulties.
To a very high degree
To a high degree
To a moderate degree
To a low degree
To a very low degree
7. I sometimes receive two or more urgent tasks at the same time from managers at different levels (e.g., my direct supervisor and a higher-level supervisor, or a manager and their deputies). Each considers their task the top priority.
To a very high degree
To a high degree
To a moderate degree
To a low degree
To a very low degree
8. When I use "soft" measures, senior management is dissatisfied with me, and when I use "tough" measures, the staff are dissatisfied.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
9. I have to work in situations where my direct reports expect one decision from me, but senior management expects a different one.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
10. When resolving work-related issues, I have to take actions that some people approve of and others oppose, and I must give equal consideration to both views.
To a very high degree
To a high degree
To a moderate degree
To a low degree
To a very low degree
11. I sometimes have to meet the demands (expectations) of both senior management and employees at the same time, and they do not always align.
To a very high degree
To a high degree
To a moderate degree
To a low degree
To a very low degree
12. Sometimes you know you should not act that way, but in the interest of getting the work done you have to do it.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
13. My salary sometimes does not compensate for the effort I put into fulfilling my work duties.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
14. I feel that I have too many responsibilities and too little authority.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
15. There are times when I am expected and authorized to impose a strict sanction for a violation, but the circumstances require me to limit my response to a conversation or another mild sanction.
To a very high degree
To a high degree
To a moderate degree
To a low degree
To a very low degree
16. I have to enforce work discipline under conditions of irregular operations and production downtime.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
17. I sometimes receive assignments without the necessary staff and materials to carry them out.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
18. You are required to complete a task immediately while you are already working on another task that is equally urgent.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
19. I sometimes have to sacrifice quality in order to produce a higher quantity, and I feel responsible for this.
To a very high degree
To a high degree
To a moderate degree
To a low degree
To a very low degree
20. I am constantly working at the limit of my capacity.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
21. Having to deviate from some established rules (instructions) in order to complete a task.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
22. In one shift, it is sometimes impossible to complete everything that needs to be done—the entire planned workload.
To a very high degree
To a high degree
To a moderate degree
To a low degree
To a very low degree
23. I have to do work that does not match my wishes or aspirations.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
24. I find it difficult to work in situations where I approach employees with requests or advice (persuasion), while senior management approaches me with orders and pressure.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
25. I have to resolve disputes or conflicts among employees, but I feel that the role of a judge is not for me.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
26. I have to do a large amount of useless, unnecessary work each day that is not part of my role, and it makes me feel very irritated.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
27. Having to constantly monitor other people’s behavior and work is burdensome to me.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
28. I have to work in conditions where I do not see any prospects for career advancement.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
29. I have to work in conditions where my immediate supervisor’s prestige at our organization is not as high as I would like.
To a very high degree
To a high degree
To a moderate degree
To a low degree
To a very low degree
30. I often have to do my work in a way that is not how I would like it to be done.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
31. I have to work in situations where my views on how the work should be done differ from management’s, which makes the work more difficult.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
32. I feel distressed by having a great deal of responsibility.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
33. I have to carry out tasks (act) on the instructions of a higher-level manager, even though I personally hold a completely different view.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
34. I feel uneasy when I act against the expectations or demands of my team members who report to me.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
35. The number of duties I am required to carry out sometimes prevents me from performing them well.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
36. My work sometimes interferes with my family (personal) life because I am very busy and often have to stay late at work.
To a very high degree
To a high degree
To a moderate degree
To a low degree
To a very low degree
37. I have so many duties and tasks at work that I cannot take a break.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
38. I have to carry out conflicting duties, and this always creates inner tension.
1 – To a very high degree
2 – To a high degree
3 – To a moderate degree
4 – To a low degree
5 – To a very low degree
39. It is sometimes difficult to take different people’s or groups’ interests into account because they are often too conflicting.
To a very high degree
To a high degree
To a moderate degree
To a low degree
To a very low degree