Manager and Communication Test - the question form

1. Well-informed employees work more effectively.

2. Recognition for work well done is a good incentive.

3. Employees should be informed in advance about sensitive changes that affect them.

4. Company policies apply only to its managers.

5. People should be discouraged from suggesting alternative ways to do their work.

6. A manager’s influence usually increases if they are interested in their subordinates’ opinions.

7. All communication is important, whether written or spoken.

8. Most employees would make a more meaningful contribution to improving productivity if their opinions were taken into account.

9. A manager should prefer written communication.

10. For communication to be truly effective, meeting rooms should be arranged like classrooms.

11. Meeting minutes are more useful if they record only the decisions made, without mentioning details of the discussion.

12. Different situations require different approaches.

13. When an employee complains about working conditions, there is usually another problem behind it.

14. The more qualified a manager is, the better the staff understand them.

15. A manager should communicate with their superiors in writing whenever possible.

16. A manager should consider all employee concerns, trying to put themselves in the employees’ place.

17. It is necessary to compile in the file all internal memos from the various departments in order to know exactly who makes the decisions.

18. Productivity would probably increase if managers and senior leaders met during coffee breaks.

19. Employees’ performance evaluations should always be documented in writing.

20. The less a manager talks with subordinates, the better they feel.

21. As a rule, it is better to talk to someone in person than by phone.

22. Loud conversations during work hours may be a sign of enthusiasm.

23. Reserved people should be encouraged to speak up at meetings, even if it slows the group’s work.

24. Breaks given to staff do not increase productivity at all.

25. To be understood, a manager must have good spelling.

26. Lack of manners is rarely an obstacle to communication.

27. It is better to avoid disagreements during a meeting.

28. A manager can check whether someone is listening by looking at the other person’s face.

29. Communication is usually more effective if a manager does not spare employees' feelings.

30. Communication is usually more effective when employees see their manager as a friend.

31. A manager should be prepared to consider different points of view.

32. A good manager listens more than they speak.

33. Communication is effective only when the listener correctly understands what is said.

34. It can sometimes be helpful to use irony to encourage some employees to change.

35. Employees usually work better when they are not given too much feedback about their performance.

36. A good way to check that a message has been understood correctly is to repeat what was just said.

37. Silence during a conversation is usually a sign of agreement.

38. Most people do not listen very carefully to things they disagree with.

39. A manager can communicate more effectively if they have a strong vocabulary.

40. For a manager, it is more natural to report emerging problems to senior management than to make decisions.

41. Effective management requires communicating with subordinates and providing them with advice.

42. The habit of sitting at the head of the table often indicates a desire for leadership positions.

43. A manager must take into account subordinates' advice regardless of whether they are shareholders.

44. Because tone of voice can change the meaning of words, it is better to prefer written communication.

45. Conversations among employees usually lead to decreased productivity.

46. A manager who cannot assess a situation is not capable of effective communication.

47. People who are good listeners doodle when someone is talking to them.

48. Employees work better when they are well informed.

49. A manager should not place importance on people moving around or fidgeting while he or she is speaking.

50. Rumors that are known to be false are not worth paying attention to.

51. Notice boards with information for staff about company policies should be posted outside the work area, in a different location.

52. The chairperson often lets meetings run long.

53. If, during a meeting, participants move their chairs, this usually indicates a lack of interest.

54. If the other person does not understand you, they will tell you.

55. It is primarily the employee who must listen to and understand their manager.

56. When a message is passed by word of mouth from one person to another, it becomes distorted beyond recognition.

57. Most of a manager’s meetings with their supervisor should be scheduled a year in advance.

58. Before making changes, it is necessary to provide as much information as possible.

59. Any significant change in company policy, even if it is controversial, should simply be announced to staff without discussion.

60. If the principles that communication is based on are explained, it almost always improves.

61. Communication will not be effective if the manager does not take employees' feelings into account.

62. A questionnaire is a good way to make sure a message has been well understood.

63. A little humor usually improves mood.

64. Notice boards should not display any announcements except those related to management.

65. At every meeting, a secretary and a chairperson must be formally appointed.

66. Productivity would improve if management spent more time communicating with staff.

67. Any decision concerning the department should be made only by the manager and no one else.

68. Communication is more effective if you closely observe the other person’s facial expressions.

69. Discussing a decision after it has been made leads to reduced productivity.

70. If a manager clearly understands the company’s policies, it can be assumed that the staff understand them as well.

71. Communication is more effective when employees can freely approach their manager with any question.

72. Sometimes people misuse communication.

73. Providing comprehensive information in advance about planned changes reduces resistance to them.

74. Everyone knows what the term "joint-stock company management" means.

75. Notices posted near the manager’s office are read more than other notices.

76. It is almost always preferable to make an announcement in person rather than in writing.

77. People with a low level of education usually find it difficult to communicate effectively.

78. Threats of sanctions usually reduce the effectiveness of instructions.

79. Because most people have similar past experiences, they can be treated the same way.

80. To communicate effectively, a manager should be interested only in facts.