Communicative Skills Test-Questionnaire - the question form
Questions: 27 · 5 minutes
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1. Someone says to you, "I think you are a wonderful person." In situations like this, you usually:
Say, "No, not at all! I'm not like that."
Say, "Thank you, I really am an outstanding person."
Say, "Thank you."
Say nothing and blush.
Say, "Yes, I think I'm better than others."
2. Someone does something that you consider outstanding. In this situation, you typically:
Act as if it was not that outstanding and say, “Fine.”
Say, “That was great, but I have seen better results.”
Say nothing.
Say, “I can do much better.”
Say, “That really is outstanding!”
3. You are doing something you enjoy and think you are doing it very well. Someone says, “I don’t like it!” In situations like this, you usually:
Say, “You’re an idiot!”
Say, “I still think this deserves a good evaluation.”
Say, “You’re right,” even though you do not actually agree.
Say, “I think this is outstanding. Besides, what do you know about it?!”
Feel hurt and do not say anything in response.
4. You forgot to bring something with you even though you thought you had, and someone says to you, “You’re so careless. You’d forget your own head if it weren’t attached to your shoulders.” You would usually respond by:
Saying, “In any case, I’m more competent than you are. And besides, what do you know about it?”
Saying, “Yes, you’re right; sometimes I can be careless.”
Saying, “If anyone is careless, it’s you!”
Saying, “Everyone has flaws. I don’t deserve to be judged like that just because I forgot something.”
Saying nothing, or ignoring the remark.
5. Someone you arranged to meet arrives 30 minutes late, which upset you, and offers no explanation. You usually:
Say, "I'm upset that you kept me waiting so long."
Say, "I was wondering when you were going to arrive."
Say, "That was the last time I made myself wait for you."
Say nothing to the person.
Say, "You're worthless! How dare you be so late!"
6. You need someone to do something for you. In situations like this, you usually:
Do not ask anyone for anything.
Say, “You must do this for me!”
Say, “Could you do something for me?” and then explain what it is.
Hint that you need this person’s help.
Say, “I want you to do this for me.”
7. You notice that someone is upset. In situations like this, you usually:
Say, “You look upset. Can I help?”
Stay near the person but do not bring up how they are feeling.
Say, “Is something wrong?”
Say nothing and leave the person alone.
Laugh and say, “You are just like a big child!”
8. You feel upset and someone says, "You look upset." In situations like this, you usually:
Shake your head no or do not respond.
Say, "That’s none of your business!"
Say, "Yes, I’m a little upset. Thank you for your concern."
Say, "It’s nothing."
Say, "I’m upset—leave me alone."
9. Someone criticizes you for a mistake made by someone else. In such situations, you usually:
Say, “Are you crazy?!”
Say, “It’s not my fault. Someone else made that mistake.”
Say, “I don’t think it’s my fault.”
Say, “Leave me alone. You don’t know what you’re talking about.”
Accept the blame or say nothing.
10. Someone asks you to do something, but you do not know why it needs to be done. In this situation, you usually:
Say, "That does not make any sense; I do not want to do it."
Do what they ask and do not say anything.
Say, "That is stupid; I am not going to do it."
Before doing it, say, "I do not understand why you want this to be done."
Say, "If that is what you want...," and then do it.
11. Someone tells you that, in their opinion, what you did was excellent. In situations like this, you usually:
Say, "Yes, I usually do this better than most other people."
Say, "No, it wasn't that great."
Say, "That's right—I really do this better than anyone else."
Say, "Thank you."
Ignore what you heard and do not respond.
12. Someone has been very kind to you. In situations like this, you usually:
Say, "You were really very kind to me—thank you."
Act as if the person had not been so kind to you, and say, "Yes, thank you."
Say, "You behaved normally toward me, but I deserve more."
Ignore it and say nothing.
Say, "You did not treat me well enough."
13. You are talking very loudly with a friend, and someone says to you, “Excuse me, but you are being too noisy.” In such situations, you usually:
Immediately stop the conversation.
Say, “If you don’t like it, get out of here.”
Say, “Sorry, I’ll speak more quietly,” and then continue the conversation in a quieter voice.
Say, “Sorry,” and stop the conversation.
Say, “It’s fine,” and continue talking loudly.
14. You are standing in line and someone moves in front of you. In that situation, you usually:
Make a quiet comment not directed at anyone in particular, for example, “Some people are so pushy.”
Say, “Go to the back of the line!”
Do not say anything to the person.
Say loudly, “Get out of the line, you line-cutter!”
Say, “I was here before you. Please go to the back of the line.”
15. Someone does something you do not like and it makes you very irritated. In situations like this, you usually:
Shout, "You idiot, I hate you!"
Say, "I am angry with you. I do not like what you are doing."
Do something to interfere with what they are doing, but do not say anything to the person.
Say, "I am angry. I do not like you!"
Ignore it and do not say anything to the person.
16. Someone has something you would like to use. In situations like this, you usually:
Tell the person to give you the item.
Avoid making any request.
Take the item without asking.
Tell the person you would like to use the item, and then ask to borrow it.
Talk about the item, but do not ask to use it.
17. Someone asks to borrow a particular item from you for a short time, but because it is new you do not want to lend it. In this situation, you usually:
Say, "No, I just got it and I don’t want to part with it—maybe another time."
Say, "Actually, I would rather not lend it, but you can use it."
Say, "No—get your own."
Lend the item despite not wanting to.
Say, "Are you out of your mind?!"
18. Some people are talking about a hobby that you also enjoy, and you would like to join the conversation. In situations like this, you usually:
Do not say anything.
Interrupt the conversation and immediately start talking about your achievements in that hobby.
Move closer to the group and join in when there is an appropriate opportunity.
Move closer and wait for the people talking to notice you.
Interrupt the conversation and immediately start talking about how much you like that hobby.
19. You are working on your hobby and someone asks, "What are you doing?" Usually, you:
Say, "Oh, it's nothing." or "Nothing special."
Say, "Don't bother me. Can't you see I'm busy?"
Continue working without saying anything.
Say, "That's none of your business."
Stop what you are doing and explain what you are doing.
20. You see someone stumble and fall. In situations like this, you:
Laugh and say, “Why aren’t you watching where you’re going?”
Say, “Are you okay? Is there anything I can do to help?”
Ask, “What happened?”
Say, “It’s because of all the potholes in the sidewalk.”
Do not react to what happened.
21. You bump your head on a shelf and get a lump. Someone asks, "Are you okay?" Usually, you:
Say, "I feel fine. Leave me alone!"
Say nothing and ignore the person.
Say, "Why don't you mind your own business?"
Say, "No, I hit my head—thanks for your concern."
Say, "It's nothing—I'm okay."
22. You made a mistake, but someone else is being blamed for it. In situations like this, you usually:
Say nothing.
Say, "It’s their mistake!"
Say, "I made the mistake."
Say, "I don’t think this person did it."
Say, "That’s their tough luck."
23. If someone says something insulting to you, you feel offended. In this situation, you usually:
Walk away from the person without telling them that they upset you.
Tell the person not to ever do that again.
Say nothing to the person, even though you feel hurt.
Insult the person in return by calling them names.
Tell the person that you do not like what they said and that they should not do it again.
24. Someone often interrupts you when you are speaking. In such situations, you usually:
Say, "Excuse me, but I would like to finish what I was saying."
Say, "That is not appropriate. May I continue what I was saying?"
Interrupt the person and resume what you were saying.
Say nothing and let the other person continue speaking.
Say, "Be quiet! You interrupted me!"
25. Someone asks you to do something that would interfere with your plans. In this situation, you usually:
Say: "I really had other plans, but I will do what you want."
Say: "No way. Find someone else."
Say: "OK, I will do what you want."
Say: "Forget it—go away with your request!"
Say: "I have already started on other plans. Maybe some other time."
26. You see someone you would like to meet and get to know. In this situation, you usually:
Cheerfully call out to the person and walk toward them.
Walk up to the person, introduce yourself, and start a conversation.
Walk up to the person and wait for them to start talking to you.
Walk up to the person and begin talking about major things you have accomplished.
Do not say anything to the person.
27. Someone you have not met before stops you and calls out, "Hi!" In this situation, you usually:
Say, "What do you want?"
Say nothing.
Say, "Leave me alone. Go away!"
Say "Hi!" introduce yourself, and ask the person to introduce themselves as well.
Nod, say "Hi!" and walk past.
1. Someone says to you, "I think you are a wonderful person." In situations like this, you usually:
Say, "No, not at all! I'm not like that."
Say, "Thank you, I really am an outstanding person."
Say, "Thank you."
Say nothing and blush.
Say, "Yes, I think I'm better than others."
2. Someone does something that you think is impressive. In these situations, you usually:
Act as if it was not that impressive and say, "It was OK."
Say, "That was great, but I've seen better results."
Say nothing.
Say, "I can do much better."
Say, "That is really impressive!"
3. You are doing something you enjoy and feel you are doing it very well. Someone says, “I don’t like it.” In this situation, you usually:
Say, “You idiot!”
Say, “I still think it deserves a good evaluation.”
Say, “You’re right,” even though you do not actually agree.
Say, “I think this is outstanding. And what do you know about it!”
Feel hurt and say nothing in response.
4. You forgot to bring something with you even though you thought you had, and someone says to you: “You’re so careless! You’d forget your own head if it weren’t attached to your shoulders.” You typically respond by:
You say, “In any case, I’m more capable than you are. And what do you know about it!”
You say, “Yes, you’re right—sometimes I can be careless.”
You say, “If anyone is careless, it’s you!”
You say, “Everyone has flaws. I don’t deserve that label just because I forgot something.”
You say nothing or ignore the comment.
5. Someone you arranged to meet arrives 30 minutes late, which upset you, and they give no explanation. You usually:
Say, “I’m upset that you kept me waiting so long.”
Say, “I kept wondering when you would arrive.”
Say, “This is the last time I make myself wait for you.”
Say nothing to the person.
Say, “You’re worthless! How dare you be so late!”
6. You need someone to do something for you. In situations like this, you usually:
Do not ask anyone for anything.
Say, “You must do this for me!”
Say, “Could you do something for me?” and then explain what you need.
Hint indirectly that you need this person’s help.
Say, “I want you to do this for me.”
7. You know that someone is feeling upset. In situations like this, you usually:
Say, “You look upset. Can I help?”
Stay with the person but do not bring up how they are feeling.
Say, “Is something wrong?”
Say nothing and leave the person alone.
Laugh and say, “You’re just like a big kid!”
8. You are feeling upset and someone says, "You look upset." In situations like this, you usually:
Shake your head "no" or do not respond.
Say, "That's none of your business!"
Say, "Yes, I'm a little upset. Thank you for your concern."
Say, "It's nothing."
Say, "I'm upset—leave me alone."
9. Someone blames you for a mistake that someone else made. In such situations, you usually:
Say, "Are you out of your mind?"
Say, "It is not my fault. Someone else made that mistake."
Say, "I do not think it is my fault."
Say, "Leave me alone; you do not know what you are talking about."
Accept the blame or say nothing.
10. Someone asks you to do something, but you do not know why it needs to be done. In this situation, you usually:
Say, "That makes no sense. I don't want to do it."
Do it and say nothing.
Say, "That's stupid. I'm not going to do it."
Before doing it, say, "I don't understand why you want this to be done."
Say, "If that's what you want..." and then do it.
11. Someone tells you that, in their opinion, what you did was excellent. In such situations, you usually:
Say, "Yes, I usually do it better than most other people."
Say, "No, it wasn't that great."
Say, "That's right—I really do it better than anyone."
Say, "Thank you."
Ignore it and do not respond.
12. Someone has been very kind to you. In situations like this, you usually:
Say, "You were really very kind to me—thank you."
Act as if the person had not been so kind to you and say, "Yes, thank you."
Say, "You treated me normally, but I deserve more."
Ignore it and say nothing.
Say, "You did not treat me well enough."
13. You are talking very loudly with a friend, and someone says to you, "Excuse me, but you are being too noisy." In such situations, you usually:
Immediately stop the conversation.
Say, "If you don't like it, get out of here."
Say, "Sorry, I'll speak more quietly," and then continue the conversation in a lower voice.
Say, "Sorry," and stop the conversation.
Say, "It's fine," and continue talking loudly.
14. You are standing in line and someone steps in front of you. In situations like this, you usually:
Make a quiet comment not directed at anyone in particular, for example, "Some people are really rude."
Say, "Go to the back of the line!"
Do not say anything to the person.
Say loudly, "Get out of line, you cheat!"
Say, "I was in line before you. Please go to the back of the line."
15. Someone does something you do not like and it makes you very irritated. In situations like this, you usually:
Shout, "You are an idiot, I hate you!"
Say, "I am angry with you. I do not like what you are doing."
Act in a way that interferes with what they are doing, but do not say anything to them.
Say, "I am angry. I do not like you."
Ignore it and do not say anything to them.
16. Someone has something you would like to use. In situations like this, you usually:
Tell the person to give you the item.
Avoid making any requests.
Take the item.
Tell the person you would like to use the item and then ask to borrow it.
Talk about the item but do not ask to use it.
17. Someone asks to borrow an item from you for a short time, but because it is new you do not want to lend it. In this situation, you usually:
Say, “No, I just got it and I don’t want to part with it; maybe another time.”
Say, “Actually, I’d rather not lend it, but you can use it.”
Say, “No, get your own!”
Lend the item despite not wanting to.
Say, “Are you out of your mind?”
18. Some people are talking about a hobby that you also enjoy, and you would like to join the conversation. In situations like this, you usually:
Do not say anything.
Interrupt the conversation and immediately start talking about your achievements in this hobby.
Move closer to the group and join the conversation when there is an appropriate opportunity.
Move closer and wait for the others to notice you.
Interrupt the conversation and immediately start talking about how much you like this hobby.
19. You are doing a hobby activity and someone asks, “What are you doing?” Usually, you:
Say, “Oh, it’s nothing.” or “Nothing special.”
Say, “Don’t bother me. Can’t you see I’m busy?”
Continue without speaking.
Say, “That’s none of your business.”
Stop what you are doing and explain what you are doing.
20. You see someone trip and fall. In this situation, you would:
Laugh and say, “Why aren’t you watching where you’re going?”
Say, “Are you OK? Is there anything I can do to help?”
Ask, “What happened?”
Say, “It’s because of the bumps in the sidewalk.”
Not react to the incident.
21. You hit your head on a shelf and get a bump. Someone says, "Are you okay?" Usually, you:
Say, "I feel fine. Leave me alone!"
Say nothing and ignore the person.
Say, "Why don't you mind your own business?"
Say, "No, I hit my head—thank you for checking."
Say, "It's nothing—I'm okay."
22. You made a mistake, but someone else is blamed for it. In situations like this, you usually:
Say nothing.
Say, "It's their mistake!"
Say, "I made that mistake."
Say, "I don't think that person did it."
Say, "That's their hard luck."
23. You feel hurt by something someone says to you. In this situation, you usually:
Walk away without telling the person that they upset you.
Tell the person not to do that again.
Say nothing to the person, even though you feel hurt.
Insult the person in return, calling them names.
Tell the person that you did not like what they said and that they should not do it again.
24. Someone often interrupts you when you are speaking. In situations like this, you usually:
Say, "Excuse me, but I would like to finish what I was saying."
Say, "That's not appropriate. May I continue what I was saying?"
Interrupt the person to resume what you were saying.
Say nothing, allowing the other person to continue speaking.
Say, "Be quiet! You interrupted me!"
25. Someone asks you to do something that would interfere with your plans. In this situation, you usually:
Say: "I really did have other plans, but I’ll do what you want."
Say: "No way. Find someone else."
Say: "Okay, I’ll do what you want."
Say: "Forget it—go away with your request!"
Say: "I have already started on other plans. Maybe another time."
26. You see someone you would like to meet and get to know. In this situation, you usually:
Call out to the person cheerfully and walk toward them.
Go up to the person, introduce yourself, and start a conversation.
Go up to the person and wait for them to start talking to you.
Go up to the person and start telling them about major accomplishments you have achieved.
Do not say anything to the person.
27. Someone you have not met before stops you and calls out, "Hi!" In this situation, you usually:
Say, "What do you want?"
Say nothing.
Say, "Leave me alone. Go away!"
Say "Hi" in return, introduce yourself, and ask the person to introduce themselves as well.
Nod, say "Hi," and walk past.