Assessment of the Company's Business Culture Test - the question form
Questions: 21 · 4 minutes
1.
A. Everything we do is guided by a clear system.
B. We take pride in how much progress we are making.
2. Which statement more accurately describes your organization’s work environment?
A. One clear, overarching principle guides our day-to-day work.
B. Most decisions are made based on the situation.
3.
A. We primarily focus on how well our employees achieve the quality goals set for our products and service.
B. We primarily assess each employee’s productivity and the volume of output they produce.
4.
A. We believe that treating employees well should come first.
B. We believe that treating our customers well is most important.
5.
A. Employees in our company who work directly with customers have a great deal of freedom and authority to make on-the-spot decisions.
B. Situations are handled more calmly when managers approve deviations from procedures.
6.
A. We have more job titles and related responsibilities than there are corresponding positions.
B. We do not believe it is useful to have too many areas of specialization among our employees.
7. Which statement more accurately describes the work environment in your organization?
A. Our projects often cross the boundaries of individual departments’ responsibilities.
B. We place a high value on departments’ autonomy.
8.
A. We have very clear recruitment procedures, with active involvement from the workforce.
B. We delegate the detailed hiring process to direct supervisors.
9. In my organization, people are evaluated primarily based on:
A. How well they help others.
B. How well they do their job.
10. Select the statement that more accurately describes your organization’s work environment.
A. We are willing to change rules in order to respond quickly to competitors’ actions.
B. We are very cautious about revising existing policies and processes because of the risk of additional costs.
11.
A. We are ahead of other companies in our field in terms of adopting new technologies.
B. We are satisfied with a reliable follower role, allowing others to make technological mistakes in new areas.
12.
A. We spend more time analyzing customer trends than competitor actions.
B. We focus more on studying the competition than on analyzing trends in customer demand and preferences.
13. Which statement more accurately describes customer service in your organization?
A. We believe that excellent customer service is a technological process.
B. We believe that excellent customer service depends primarily on how customers are treated.
14. Choose the statement that best describes your organization.
A. We benchmark our service by acting as customers ourselves.
B. We rely on customer feedback to evaluate our technological processes.
15.
A. We continuously collect data on all customer transactions to inform strategic decisions.
B. We respond to customer complaints as problems arise.
16.
A. We encourage employees to engage in outside activities related to our business.
B. We believe work and employees’ other activities should be clearly kept separate.
17.
A. We actively use our professional skills to benefit society.
B. We take part in charitable and community activities mainly through financial contributions.
18.
A. Even the most modest job in our company is regarded as a true profession.
B. We view entry-level roles only as stepping stones, not as goals or outcomes in their own right.
19. Select the statement that best describes your organization.
A. We develop most of our leaders within the company.
B. We hire the best leaders we can find, primarily from outside the organization.
20.
A. Our employees should think first and foremost about the organization’s overall condition and business.
B. Our employees should think first and foremost about carrying out their own work.
21. Which statement more accurately describes the work environment in your organization?
A. Our senior leadership communicates with all employees at least once a week.
B. Our senior leadership communicates with all employees only when there is a specific reason to do so.